Return and Refund Policy

Thank you for shopping with Karigarana. We are committed to providing our customers with high-quality handmade and handcrafted products. Due to the unique nature of our creations, we want to ensure your satisfaction with every purchase. Please review our Refunds and Returns Policy below.

1. Eligibility for Returns

We take great care in creating each of our handmade products, but we understand that sometimes things may not go as planned. Returns are only accepted for defective or damaged items.

We do not accept returns for change of mind, sizing issues, or other non-defective reasons.

Conditions for Returns:

• The product must be in its original condition.
• The item must be returned within 14 days of return approval.
• The item must not have been used or altered in any way.

2. How to Initiate a Return

If you receive a defective or damaged product, we want to resolve the issue promptly. Here's how you can initiate the return process:

I. Contact Us:

• Email us at communication@karigarana.com.
• Provide your order number, a detailed description of the issue, and photos of the damage/defect.

II. Return Approval:

• Once we review your request, we will inform you whether your return is approved or not. If approved, we will provide you with a return authorization and the necessary instructions.

III. Returning the Item:

• Return the item in its original condition as per our instructions within 14 days of receiving approval. You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., sending the wrong or damaged product).

3. Refund Process

Once we receive and inspect the returned item, we will process your refund:

• Refund Timeline: Refunds will be processed within 7-10 business days after the returned item is received and inspected.
• Refund Method: Refunds will be credited to the original payment method used for the purchase.

Please note that shipping fees are non-refundable unless the return is due to a defect or error on our part.

4. Costs & Fees

• Return Shipping Fees: Customers are responsible for the return shipping cost unless the item is defective or damaged.
• Non-Refundable Shipping Fees: Original shipping charges are non-refundable, except in cases of defective or damaged items.

5. Specific Product Requirements

Given that we specialize in handmade and handcrafted items, the following guidelines apply to returns:

• Damaged or Defective Products: If your product is defective or damaged, we will cover the cost of return shipping.
• Custom or Personalized Items: We do not accept returns or exchanges for customized or personalized items unless they are defective or damaged.

6. Contact Information

If you have any questions about our Refunds and Returns Policy or need assistance with a return, please contact us:

• Email: communication@karigarana.com
• Address: Aruna Asaf Ali Marg, Vasant Kunj, New Delhi-110070, India.

Our team is here to assist you and will respond to your queries promptly.

7. Important Notes

• Returns are only accepted for defective or damaged products.
• Please ensure the product is returned in original condition.
• Contact us via email for the return authorization before sending any items back.
• Returns must be made within 14 days of receiving approval for your return.

We hope you enjoy shopping with Karigarana, and we are here to ensure you have a smooth and satisfying experience.

Effective Date: December 29, 2024